ITIL-DSV Exam Registration & ITIL-DSV Review Guide

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Free PDF Quiz 2024 ITIL ITIL-DSV – Trustable Exam Registration

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ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 2
  • Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 3
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
Topic 4
  • Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q49-Q54):

NEW QUESTION # 49
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

  • A. Establish Pull
  • B. Weighted Job First
  • C. User Story Mapping
  • D. Minimum Viable Product

Answer: D

Explanation:
For a start-up with limited funding, the focus should be on launching a new service quickly while minimizing costs and risks. The Minimum Viable Product (MVP) approach is ideally suited for this purpose.
* Minimum Viable Product (MVP):
* MVP is a product development strategy where a new product is developed with sufficient features to satisfy early adopters. The final, complete set of features is only designed and developed after considering feedback from the product's initial users. This approach minimizes the risk and investment required by enabling the organization to test the market with a basic version of the product.


NEW QUESTION # 50
A service consumer has asked a commercial service provider to develop a new document storage service. The service consumer has a limited budget and the employees that will use the service have a long list of requirements. Which is the BEST approach for collecting the requirements?

  • A. Arrange a number of workshops with the users to identify a set of requirements and obtain theiragreement before commencing development
  • B. Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed
  • C. Work with the users to establish a set of requirements and involve the customer in clarifying and agreeing the requirements
  • D. Hold a workshop with the customer to develop a solution for the document storage service and obtain their agreement before starting development

Answer: B

Explanation:
The best approach for collecting requirements in this scenario is to "Work with the customer to identify the requirements for utility and warranty and inform the users of what has been agreed." ITIL 4 highlights that utility (what the service does) and warranty (how the service performs) are critical to defining the value a service provides. By focusing on these aspects with the customer, the service provider can ensure that the service meets the essential needs within the budget constraints, while users are informed about the agreed functionalities.


NEW QUESTION # 51
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

  • A. Designing the customer journey
  • B. Assessing mutual readiness
  • C. Onboarding
  • D. Building trust

Answer: C

Explanation:
The activity that enables service provision and consumption to start, carried out by both the service provider and the service consumer, is "Onboarding." ITIL 4 describes onboarding as the process ofintegrating the service consumer into the service environment, ensuring that they have the necessary knowledge, tools, and access to begin using the service effectively. Onboarding is crucial for establishing a strong foundation for the service relationship.


NEW QUESTION # 52
A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?

  • A. Introduce a freeze period before the deadline.
  • B. Increase the overall price of the service.
  • C. Add a cancellation fee to the order.
  • D. Set an early-bird price.

Answer: D

Explanation:
to create incentives that encourage early adoption and generate demand. An early-bird pricing strategy is particularly effective in this context.
* Early-Bird Price:
* Setting an early-bird price provides a discount or special pricing for those who sign up or purchase the service early. This strategy creates a sense of urgency and encourages early adoption, which can help in gaining initial traction for the service.


NEW QUESTION # 53
An organization is encouraging its staff to work from home instead of the office. This has caused changes to how and when users access services.
Which aspect of 'managing demand and opportunities' would provide a better understanding of this situation?

  • A. Introducing component capacity management
  • B. Introducing differential charging
  • C. Analysing patterns of business activity
  • D. Building a customer business case

Answer: C

Explanation:
The aspect of 'managing demand and opportunities' that would provide a better understanding of changes in how and when users access services due to working from home is "Analysing patterns of business activity." ITIL 4 explains that understanding patterns of business activity (PBA) helps in predicting demand for services and ensuring that resources are allocated appropriately to meet the varying needs of users.


NEW QUESTION # 54
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